I have emailed the casino and have made a complaint asking for an explanation as to why this has happened. All my information with gamstop and with the casino is the same except for my mobile number which actually changed about 2 years ago but I must not have updated it with the casino. Do they begrudge paying the money or do they think that they wouldn’t pass the due diligence. Bearing in mind that after the second rejection I was informed that I could send another complaint with ALL evidence attached which I complied with. The reason given for the 3rd rejection was apparently because it was part of multiple complaints. To be fair, i’ve not disappeared from gambling, well not all, but i’ve grown increasingly disillusioned with it.
Self Excluded via Gamstop yet still allowed to deposit
I had a chat with support last night and refused to tell me they didn’t accept accept players from the UK so this will most certainly be sent on to investigate. I have also sent a copy of my bank statement which show the deposits made to MyStake. UK members are restricted from registering at this casino at AskGamblers.
Last week i opened an account with Redbet and deposited £500, i lost £450 and left £50 in the account to play later Hi i have a slightly similiar issue, First of all, really sorry about your gambling problems. I non gamstop casinos uk think I have a strong case and am hopeful I can get my deposits back and put this whole sorry mess behind me.
Should I complain and get them to refund the £450 i Lost as i would not have been able to withdraw had i won and it was an unknown they are part of the same casino group. Should I complain and get them to refund the £450 i lost as i would not have been able to withdraw had i won and it was an unknown they are part of the same casino group. I asked them what there timescales were for responses to complaints and also asked for a copy of their complaint procedure but they just responded with a standard acknowledgment. Remember that the role of a ADR, to my knowledge, doesn’t include ruling whether a casinos self exclusion scheme is effective. I have also requested a refund of all deposits as I know had I have won and tried to withdraw the winnings they most likely would have refused me due to the self exclusion.
- Yes they did give it all back and i hope others see this thread and mail the relevent casino and get just as positive news as i did with little effort.
- Do they begrudge paying the money or do they think that they wouldn’t pass the due diligence.
- They wouldn’t even refund my one $25 max bet (happened out of the blue) when I was playing with minimum bets ALL THE TIME!
- You may have a few exchanges with them over this but, in the main, they seen to refund.
- Later that day i realised i could not log into my Redbet account and was later advised that my self exclusion with Mr Green was the cause and they will refund the £50 (im still waiting)
Absolutely agree, but the first time either me or Valdes had even heard of this was when you mentioned it and then you disappeared. No need for proof as well – quite easy to see they have a business relationship with that particular website – in fact, anyone on that site should be blacklisted. Even after explaining the whole situation to them and sending them my GamStop registration they have STILL left my account opened. I have attempted to claim back my deposits but MyStake sent me a copy and past reply which says according to them my request is groundless.
Check your funds
You stated that we are giving this casinos a glowing report and I quote …. If they are – our other admin members has already agreed to investigate this serious matter so we will wait for your proof in the meantime. I asked you for proof that they are seeing UK players to register there so we can investigate this. Google «mystake non-gamstop» and you will get all the evidence you require (there are 10 different websites on the first google page and I’ve no need to venture any further). They are specifically targeting UK customers registered with GAMSTOP, who you provide a link to on your homepage. The fact that casino is prepared to do business with such affiliates, like non-gamstop, is telling itself
Under their testimonials – so, happy to accept deposits from problem gamblers yet excellent on here (or good or whatever). Hi anyone else experience wire transfer delays from bodog with no answer as to where the money is If you have an account, sign in now to post with your account. I had been really good since joining gamstop.. I’m hoping and praying for my money back.
Yes they did give it all back and i hope others see this thread and mail the relevent casino and get just as positive news as i did with little effort. I thought they would have given it all back – normally their first position is to chance their arm and say no/not mention , second time they’re more amenable. Anyway I’ve just checked and rest of the money is in the bank already within 8 hours of clicking withdraw Did that include the 450 in deposits? Ive duly logged in and done the withdrawal. Next question is why then did they close the account?
I have no problem with people who want to play abroad to avoid UKGC issue, their risk and all that, but the fact you rate some of these who actively boast about Non Gamstop totally undermines the ratings here. Unfortunately, Bodog has been blacklisted here long time ago for a good reason, however, you can still AGCCS against them if the issue is still ongoing. You can contact gambling companies you have accounts with directly to arrange the return of funds.
I have neither denied or accepted what you her said, merely asked for the proof you have so we can get this investigated. And like previously advised by another admin – this proof can be sent via DM if it contains private information. I didn’t ask you for proof they are not signed up to Gamstop!
Where exactly does it say in the rules they are obligated to refund u in full? Even a very similar amount of money.. I did as they wished and recieved confirmation that my account was verified. Today I won £850 and recieved an email asking for I’d and photos of my cards used to make deposits. Moved home and set up a new account. I previous self excluded when I was at a previous address.
I am thinking of submitting my complaint via the complaint section on this site. They have had my official complaint for a few days now. They replied to me immediately and told me to contact Gamstop and suspended my account. If it is the casino then personally I think you’ve a better chance at recourse than going after GS. The fact that your other accounts were blocked would possibly indicate it has